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Regulation E: Consumer Liability & Resolving Errors
Webinar
Presented by Indiana Bankers Association Partnering with Financial Ed
Tuesday, July 27, 2010 - 3:00 - 4:30 p.m. EST
Click here for a PDF registration brochure.
PROGRAM CONTENT
This program takes a complex topic and makes it easy to understand by designing forms to meet the requirements. Although some background information and other requirements will be provided, this program’s primary focus will be those forms and how to complete them correctly. If your staff learns how to properly complete the forms, you are nearly guaranteed compliance with liability limits, error-resolution procedures, and notice requirements.
HIGHLIGHTS
- What is an error?
- What triggers error-resolution procedures?
- Consumer responsibilities and notice-of-error requirements
- Consumer liability conditions, limitations, and notice requirements
- How to calculate consumer liability
- Investigation requirements, including deadlines, provisional credit, and required notices
- Waiver-of-rights prohibitions
- Sample error-resolution forms and form letter
- An audit questionnaire relating to error-resolution and consumer liability
WHY SHOULD YOU PARTICIPATE?
This session is a cost-effective way to help you improve the thoroughness and accuracy of your bank’s consumer liability calculations and error-resolution procedures. You may train as many individuals as you like for one set price. There will be no travel costs, no time lost from work, and no one will be required to leave the institution.
WHO SHOULD ATTEND?
This informative session would best suit compliance officers, internal auditors, staff responsible for consumer liability calculations and EFT error resolution, and other personnel who may advise consumers about their rights and liabilities regarding unauthorized transfers and other errors.
ABOUT THE PRESENTER - Rhonda Hudson
Rhonda Hudson is president of Compliance+, Inc., an audit and consulting firm that specializes in practical, common-sense solutions to issues associated with compliance, internal controls, and operations. Years of experience as a banker and consultant have helped her introduce new and innovative methods for resolving client problems, many of which were unique to their operations/systems/resources. Her solutions and methodologies have been well-received by her clients and their examiners.
THREE REGISTRATION OPTIONS
1. LIVE WEBINAR
The LIVE WEBINAR registration option allows you to have one telephone connection for the audio portion and one internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials will be sent prior to the broadcast along with hookup instructions. Your pin number, hookup instructions and handouts will be emailed to you. You will need the most current version of Adobe Acrobat Reader available free at www.adobe.com.
2. ON-DEMAND WEB LINK** AND FREE CD ROM*
Can’t attend the live webinar? The ON-DEMAND WEB LINK** is a recording of the live event including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Within 5 business days following the webinar, you will be provided with a web link that can be viewed anytime 24/7 for the next 6 months. This link will expire 6 months after the live program date. But there’s more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.* The CD includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.
3. BOTH LIVE WEBINAR AND ON-DEMAND WEB LINK** (INCLUDES FREE CD-ROM*)
Includes options 1 and 2 above
AFFORDABLE, PROFESSIONAL TRAINING, WHEN & WHERE YOU CHOOSE
*CD Rom for PC use only
**All materials are subject to copyright and intended for your bank’s use only.
Registration Fee
Live Webinar
$255 Member $150 Additional Branch Member
$510 Non-Member $300 Additional Branch Non-Member
On-Demand Web Link **And Free CD ROM**
$255 Member $510 Non-Member
Both Live Webinar & On-Demand Web Link **(Includes Free CD-ROM)**
$375 Member $750 Non-Member
Cancellation Policy
Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can also select to purchase an audio of the recorded presentation. To cancel please call Marlene Wells at the Indiana Bankers Association at 317-387-9380.
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